At Smart Vape Dubai, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, please review our refund and return policy below.
Returns & Inspection
Once your returned item is received and inspected, we will notify you via email that we have received your item. We will also inform you whether your refund has been approved or rejected based on our inspection.
Refund Process
If your return is approved:
- Your refund will be processed within a few business days
- The amount will be credited to your original payment method (credit card, bank, etc.)
- Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing delays may occur)
- Contact your bank for further clarification
If you’ve completed all steps and still haven’t received your refund, please contact us directly.
Non-Refundable Items
- Sale or discounted items are non-refundable
- Shipping costs are non-refundable
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item:
📧 Email us at: Vapedubaimart@gmail.com
📞 Call/WhatsApp: +971 58 808 9452
Our team will guide you through the exchange process.
Gifts
- If the item was purchased as a gift and shipped directly to you, you will receive a gift credit once the return is processed
- If the gift was not marked properly, the refund will be sent to the original buyer
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- Return shipping costs may be deducted from your refund
For high-value items, we recommend using a trackable shipping service or insurance, as we cannot guarantee receipt of returned items.
Delivery Time for Exchanges
The time required to receive your exchanged item may vary depending on your location.
Need Help?
If you have any questions regarding returns or refunds, feel free to contact us:
📞 Hotline / WhatsApp: +971 58 808 9452
📧 Email: Vapedubaimart@gmail.com
🌐 Website: https://smartvapedubai.com/